FAQ

❓ What payment methods do you accept?

We accept a wide range of secure payment methods for your convenience, including:


  • Credit & Debit Cards (Visa, MasterCard, RuPay, Maestro)

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

  • Wallets (Paytm, PhonePe, Mobikwik)

  • Net Banking (All major Indian banks)

  • International Payments (Visa/MasterCard – USD & other currencies)

All payments are securely processed through trusted payment gateways to ensure your information is protected.

❓ How can I track my order?

Once your order is shipped, you will receive an email with your tracking number and a tracking link.

To track your order:


  1. Track Order page (link it to your Shopify tracking page or 3rd-party tracking app).

  2. Order ID and Email Address used at checkout.


Note: It may take 2–5 business days for tracking information to update after dispatch.

Still need help? Email us at 📧 support@gtmstore.com

Let me know if you want me to design a custom Track Order page or auto-sync it with tracking apps like 17Track, ParcelPanel, or Rush on Shopify.

❓ What is your return policy?

We offer a 7-day return window from the date of delivery.

To be eligible for a return:


  • unused, in its original packaging, and in the same condition you received it.

  • order number and reason for return.

🛑 Returns are not accepted for:

Items on sale or purchased with a discount code




If your return is approved, we’ll send instructions along with the return address. Once the item is received and inspected, we’ll process your refund within 5–7 business days.

📩 For return requests, email us at: support@gtmstore.com

❓ Are the products on your website authentic?

Yes, absolutely! ✅

All products listed on GTM Store are 100% authentic and quality-checked by our trusted suppliers.

We partner only with verified manufacturers and distributors to ensure:







Our goal is to provide you with reliable, useful, and value-driven products you can trust.

If you ever have any concerns about a product, our support team is always here to help at support@gtmstore.com.